Refund and Returns Policy

1. Time Frame: Refunds or exchanges can be requested within 30 days of the purchase date.
2. Condition of Goods: Items must be returned in their original condition and packaging.
3. Non-Refundable Items: Custom or personalized orders, digital downloads, and sale items are non-refundable.
4. Process: Customers must contact Artisan Symphony via email to initiate a refund or exchange. Instructions will be provided for returning the item.
5. Refund Amount: Full purchase price excluding shipping costs will be refunded upon receipt and inspection of the returned item.
6. Exchanges: Subject to item availability. Customers may need to cover additional shipping costs.
7. Damaged Items: Report any damage within 7 days of receipt for replacement or refund. Proof of damage (e.g., photos) required.
8. Refund Processing: Refunds will be processed to the original payment method within 7 business days of receiving the returned item.
9. Customer Responsibility: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
10. Contact Information: Provide a dedicated customer service email or phone number for inquiries.

Need help?

Contact us at info@artisansymphony.com for questions related to refunds and returns.